Return Refund & Cancellation Policy

• You can connect with Prosol IT contact center to submit your return request within 7 calendar days from the time product being delivered to you.
•  If your device has a hardware failure within 7 days of purchase from the invoice date and it is certified by our authorized service personnel, your return will be approved and processed for the refund.
• Any hardware issue reported beyond 7 calendar days of purchase, in-warranty repair and assistance will be provided, refer warranty T&C
•  Order once placed can be cancelled only up to 24 hours of placing order by contacting Prosol IT Customer Service ([email protected]). No cancellation will be accepted if reporting is done by the customer after 24 hours.
• Our endeavor is to ensure that Products are available with us all times. However, in cases where the Products are not available and not likely to be available for a reasonable period of time, the full refund will be given to the customer after informing the customer via email and phone. No charges will be levied on the customer. Refunds will be processed, within 72 hours of receiving the request in writing from the customer who has placed the order, i.e. if the order is placed on through a credit card then the fund will be transferred through the payment gateway to the same credit card. Once the transfer is initiated the customer will be given a bank reference ID for the refund process. The transfer of fund is done through third party gateways and will take between 7-10 working days to reflect in the customer’s account.